Payment Policy

At Echo Luxe, we aim to provide a secure, transparent, and convenient payment experience for all customers. Please review the following details regarding accepted payment methods, billing, and transaction processing.

Accepted Payment Methods

We accept a variety of secure payment options to ensure smooth checkout:

PayPal

All available payment methods will be shown during the checkout process.

Currency

All transactions on echo-luxe.com are processed in USD.
If you are paying with a different currency, your bank or payment provider may apply conversion rates and additional fees.

Payment Authorization & Verification

To protect our customers and maintain high security standards, your payment may require:

Authorization from your bank or card issuer

Identity verification for flagged transactions

Reconfirmation if inconsistent billing information is detected

Orders will not be processed until payment is successfully authorized.

Billing Information

Please ensure that your billing details—such as your name, address, and payment method—are accurate. Incorrect or incomplete billing information may result in:

Delayed order processing

Automatic cancellation of the order

Payment failure notifications

Order Confirmation

After completing your purchase, you will receive an order confirmation email with:

Your order number

Payment summary

Purchased items

Billing and shipping information

If you do not receive this email, please check your spam folder or contact us.

Payment Security

Echo Luxe uses encrypted technology and secure payment gateways to ensure that your sensitive information remains protected at all times.
We do not store or have access to your full payment card details.

Failed or Declined Payments

If your payment fails or is declined:

Try another payment method

Contact your card provider or bank for verification

Reach out to our support team for assistance

Orders are not processed until the payment is successfully completed.

Refunds for Returned Orders

If a refund is approved according to our Refund & Return Policy:

Refunds will be issued to your original payment method

Refund processing time: Within 7 days after approval

You will receive an email once your refund has been processed

Processing times may vary depending on your bank or payment provider.

Chargebacks & Disputes

If you believe you were charged incorrectly:

Contact us first at staff@echo-luxe.net and we will resolve the issue promptly

Filing a chargeback before contacting us may extend the resolution time

We are always here to assist you with any billing concerns.

Contact Us:

Store Name: Echo Luxe

Business Address: 319 Jarvis Street, Unit 2612, Toronto, ON M5B 0C8, Canada

Email: staff@echo-luxe.net

Phone Number: +1 289-946-2749

Customer Service Hours: 9:00 AM to 5:00 PM Between Monday to Friday

Timezone: (GMT-05:00) Eastern Standard Time (Toronto)