Crossframe Specs

Order Processing and Delivery Schedule

Once you place an order on our website, our team will begin processing it promptly. To help you plan your purchase, please review the following schedule:

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

Total Delivery Time: 4–9 business days (Monday–Friday)

Order Cut-Off Time

Orders placed before 04:00 PM (GMT-05:00) Eastern Standard Time (Toronto) will begin processing on the same business day.
Orders placed after this time will be processed on the next business day.

Order Confirmation

After placing your order, you will receive a confirmation email with your order number and purchase details.
Once your order ships, you will receive a shipping confirmation email containing:

A tracking number

A tracking link

Delivery status updates

You will also receive an email once your order is delivered.

Shipping Carrier

We partner with trusted carriers depending on the destination within the United States. Carriers may include:

USPS

UPS

FedEx

DHL

Your final carrier will be assigned automatically based on the shipping route to ensure timely delivery.

Shipping Locations

We currently ship to all locations within the United States.

Shipping Fee

Standard Shipping: Free shipping on all orders

Currency Used: USD

Lost Packages

If your package is marked as delivered but you have not received it, please:

Verify the shipping address used for the order.

Check all possible delivery areas at your location.

Ask neighbors or household members in case they accepted the package.

Contact the assigned courier with your tracking number to initiate an investigation.

If your package is officially declared lost, contact us immediately with your order number. We will gladly reship your order or issue a refund, based on your preference.

Tracking

A tracking number will be emailed to you once your order ships.
You may also use our Order Tracking Page to monitor your shipment.
Tracking updates may take up to 24 hours to appear.

Delays

We strive to meet all estimated delivery timelines. However, delays may occur due to:

High shipping volumes

Weather or transit disruptions

Courier operational issues

If your order has not arrived within the expected timeframe, please reach out to our support team for assistance.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

Items must be new, unused, and in their original packaging with all tags and accessories included.

Returns are accepted for both defective and non-defective items.

Customers must contact us at staff@echo-luxe.net to request return authorization and detailed instructions before sending any item back.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery and include:

Your order number

Clear photographs of the product and packaging

A brief description of the issue

Based on your situation, we will arrange a replacement, exchange, or full refund.

Refund Process

Once we receive and inspect your returned item, you will receive an email confirming the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 7 days.

A confirmation email will be sent once your refund has been issued.

Late or Missing Refunds

If you have not received your refund:

Check your bank or payment account again

Contact your bank or credit card provider, as processing times may vary

If you still need assistance, reach us at staff@echo-luxe.net

Non-Returnable Items

We do not accept returns for the following:

Used or worn items

Items returned outside the 30-day return window

Items sent back without prior authorization

Exchanges

Echo Luxe accepts product exchanges. If you would like to exchange an item:

Please contact us at staff@echo-luxe.net for authorization and instructions.

Exchanges are allowed for new, unused items within 30 days of delivery.

Return Address

All authorized returns must be shipped to:

319 Jarvis Street, Unit 2612
Toronto, ON M5B 0C8, Canada

Method & Fees

Return Method: By mail

Return Label: Download and print

Restocking Fee: None

Return Shipping Cost: No cost

Refund Processing Time: 7 days after approval

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.